Booking Policy

Introduction
Welcome to BIG4 Dunsborough Southern Stars Holiday Park – If you’d like to stay with us, first you must read, understand, and accept the following Terms:

Bookings and payment

1. You can book accommodation at BIG4 Dunsborough Southern Stars Holiday Park either online, on the phone, or in person at the park.
2. When you make a Booking, you will be required to pay a deposit equal to at least the first night’s Rate of the Booking (Deposit). You will then be required to pay the balance 21 days before your Arrival Date.
3. Once you pay for your Booking (either in whole or in part), you will be deemed to have accepted these Terms.
4. Once we have processed the payment for your Booking, we will confirm the details of your Booking with you in writing. This confirmation creates an agreement between you and us (Agreement).
5. You must pay for your Booking in Australian dollars.
6. There may be instances where you try to make a Booking but we are unable to accommodate you. We try to avoid this as much as possible, but if this happens, we will notify you that your Booking has been unsuccessful.
7. You can make a request but we will never guarantee a specific Site Number.

Changing or Modifying your Booking

8. If you would like to change your Booking for any reason, you must obtain BIG4 Dunsborough Southern Stars Holiday Park’s prior consent to do so.
9. While we will try our best, BIG4 Dunsborough Southern Stars Holiday Park may not be able accommodate your request to change your Booking for any
   reason whatsoever.
10. If we agree to change your Booking, we may adjust the Rate that applies to your Booking to reflect the applicable Rate on the changed Booking dates. In
    legal terms, this varies the Agreement between you and us. In practical terms, this means that the total cost of your Booking may change.
11. Any reduction to the length of stay will be subject to (Clauses 13 a, b, & c).

Cancelling your Booking

12. We understand that from time to time, you may need to cancel or modify your Booking.
13. If you cancel your Booking, then the following cancellation policy applies:
    a) If you book more than 30 days before your Arrival Date, you may cancel your Booking within the Cool Off Period and receive a full refund.
    b) If you cancel your Booking more than 14 days before the Arrival Date, you will receive a full refund minus a $30 administration fee.
    c) If you cancel your Booking less than 14 days before your Arrival Date, you forfeit all monies and will not be entitled to any refund.
14. If you are a No Show your Booking will be cancelled, and you will not be entitled to a refund. That is, you will still be required to pay the full amount set
    out in your Booking.

Transferring your Booking

15. For your safety, it’s important we know who is staying at BIG4 Dunsborough Southern Stars Holiday Park at any given time. For this reason, your Booking:
    a) is provided to you in your personal capacity (and any other guests named on the Booking in theirs); and
    b) cannot be transferred, resold, or otherwise changed into the name of another person without BIG4 Dunsborough Southern Stars Holiday Park’s prior written consent.

Repeat bookings

16. We may offer the opportunity during selected WA school holiday periods for our guests to repeat their Booking for the same school holiday period the following year (Repeat Booking). If you would like to make a Repeat Booking, then the following clauses 14-19 apply.
17. When making a Repeat Booking, you must:
    a) attend the BIG4 Dunsborough Southern Stars Holiday Park reception desk;
    b) select your Booking dates and your Repeat Dates.
    c) select the same accommodation category as your Booking.
18. To secure your Repeat Booking, you must either book before the last day of your Booking.
19. If you cancel your Repeat Booking at any time, you will forfeit your Deposit. For clarity, the cancellation policy in clause 11 does not apply to Repeat Bookings.
20. If you would like to extend your Repeat Booking to include days outside the Repeat Dates, you can do so if the accommodation is available.

BIG4 Holiday Perks+ member discount

21. BIG4 Holiday Perks+ members are eligible to discounted Rates as a member benefit.
22. To receive this discount, you must:
    a) provide your valid BIG4 Holiday Perks+ membership number when prompted, if booking online; or
    b) advise staff verbally, if booking over the phone.
23. BIG4 Holiday Perks+ members are required to show current proof of membership on the Arrival Date.
24. BIG4 Holiday Perks+ members discount is only available if your Booking is made in the same name as the BIG4 Holiday Perks+ membership card shown on the Arrival Date.
25. BIG4 Holiday Perks+ membership discount is only valid for direct bookings made with the BIG4 Online or BIG4 Dunsborough Southern Stars Holiday
    Park. Third party bookings will not be eligible to receive the BIG4 Holiday Perks+ membership discount.
26. BIG4 Holiday Perks+ members are eligible to receive a 10% discount (capped at $50 or Uncapped for BIG4 Holiday VIPerks).

Liability

27. You are solely responsible for your property at all times at BIG4 Dunsborough Southern Stars Holiday Park.
28. If your property is lost, stolen, or damaged at BIG4 Dunsborough Southern Stars Holiday Park, we are under no obligation to:
    a) replace the property;
    b) compensate you for; or
    c) be liable for any loss or damage suffered as a result.
29. To the maximum extent permitted by law, we are not responsible or liable for any accident or, direct or indirect loss including but not limited to loss
    suffered to property or person, damage, fatality, injury, psychological injury, inconvenience, loss of enjoyment, disappointment or health related issue
    whatsoever during your stay at BIG4 Dunsborough Southern Stars Holiday Park.
30. You agree to fully and finally release and discharge us from any liability, claim, action, right or entitlement whatsoever you have against us whether
    known or unknown, whether accrued, contingent or inchoate arising out of, concerning or relating to your stay.
31. If you wish to claim any refund you must contact BIG4 Dunsborough Southern Stars Holiday Park directly by emailing manager@big4dunsborough.com.au or calling (08) 9755 1331.
32. If a condition or warranty cannot be excluded at law then you agree to the fullest extent permitted by law that our liability for a breach of the condition or
    warranty shall be, at our sole election, the re-supply or payment of the cost of re-supply of the relevant goods or services. All other conditions and/or
    warranties are expressly excluded to the fullest extent permitted by law.
33. You fully indemnify us against any loss, liability, damage, action, demand, expense, claim, fine, charge or obligation which we have or may suffer or incur
    by reason of or in any way consequent upon, arising out of or incidental to the non-performance or non-observance of the obligations and liabilities imposed on you under this Agreement or by reason of or concerning or arising out of your conduct, act or omission on or related to the Booking or your stay at BIG4 Dunsborough Southern Stars Holiday Park.

Miscellaneous

34. We take your privacy seriously and treat your personal information strictly in accordance with our obligations under the Privacy Act 1988 (Cth).
35. These Terms and the Agreement are governed by the laws of Western Australia and you agree to submit to the exclusive jurisdiction of the courts of
    Western Australia.
36. If any clause in this Agreement becomes invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining clauses of this Agreement shall not in any way be affected or impaired.
37. This Agreement may only be varied by a document in writing executed by all parties’ authorised representatives.
38. You acknowledge and accept the above Terms applying with respect to the Booking and acknowledge having read and understood them. You understand that no other agreement or disclaimer, verbal or otherwise, applies as this Agreement together with the itinerary contains the entire agreement between
    you and us.
39. You confirm you are over 18 years of age and free to enter into these Terms and the Agreement.
40. We do not accept school leaver bookings. We do not have the policies, procedures or resources to accommodate groups from school leavers during the annual “Leavers” period. In particular, we do not have adequate resources to engage qualified security personnel to guarantee the safety, comfort and convenience of guests during this period. For this reason, we reserve the right to reject bookings from school leavers for the entire “Leavers” period for BIG4 Dunsborough Southern Stars Holiday Park.
41. In these Terms a reference to:
    a) “Arrival Date” means the date you’re set to arrive as set out in your Booking.
    b) “Agreement” has the meaning given to it in clause 4 of these Terms.
    c) “Booking” means your reservation for accommodation at BIG4 Dunsborough Southern Stars Holiday Park.
    d) “Cool Off Period” means the 14-day period starting the day after your Booking is confirmed.
    e) “Comparable Annual Date” means the corresponding date to your Booking dates if making a Repeat Booking. For example, if your Booking is for the first weekend of February then your Repeat Booking must also be for the first weekend of February the following year (even if the calendar dates are slightly different).
    f) “Deposit” has the meaning given to it in clause 2 of these terms.
    g) “No Show” means the event where You do not present at BIG4 Dunsborough Southern Stars Holiday Park on your Arrival Date.
    h) “BIG4 Holiday Perks+ member” means a fully paid member of BIG4 Holiday Perks+ membership program.
    i) “BIG4 Dunsborough Southern Stars Holiday Park” means BIG4 Dunsborough Southern Stars Holiday Park, 645 Vasse-Yallingup Rd, Anniebrook WA 6280, Phone (08) 9755 1331.
    j) “Rate” means the price per night outlined in your Booking and is based on 2 people unless expressly provided otherwise.
    k) “Repeat Booking” has the meaning given to it in clause 14 of these Terms.
    l) “Repeat Dates” means the date of a Repeat Booking which reflects the Comparable Annual Date.
    m) “Special Offer” has the meaning given to it in clause 28 of these Terms.
    n) “Terms” means these terms and conditions that you are currently reading.
    o) “us, our, we” means BIG4 Dunsborough Southern Stars Holiday Park.
    p) “you or your” means you, our valued member or customer, as set out in the Booking (and includes any other person who participates in, is present at or attends the Booking as a participant).

Cancellation Policy
Cancelling your Booking

1. We understand that from time to time, you may need to cancel or modify your Booking.
2. If you cancel your Booking, then the following cancellation policy applies:
   a) If you book more than 30 days before your Arrival Date, you may cancel your Booking within the Cool Off Period and receive a full refund.
   b) If you cancel your Booking more than 14 days before the Arrival Date, you will receive a full refund minus a $30 administration fee.
   c) If you cancel your Booking less than 14 days before your Arrival Date, you forfeit all monies and will not be entitled to any refund.
3. If you are a No Show your Booking will be cancelled, and you will not be entitled to a refund. That is, you will still be required to pay the full amount set out in your Booking.