TERMS & CONDITIONS
Management reserves the right to amend or alter prices, sites and conditions at any time without notice.
Check-in time is between 1pm and 8pm. We do not allow arrivals after 8pm. Checkout time is strictly no later than 10am.
Whilst we endeavour to meet our guest’s requests, site preference is not always guaranteed.
Strictly a maximum of two vehicles per site. This includes trailers/boats etc.
MINIMUM STAYS
During long weekends, with a Monday public holiday, there is a minimum stay of 3 nights (Friday, Saturday and Sunday nights). Where a public holiday falls on a week day management reserve the right to create minimum night stays accordingly.
During the summer holidays, approx mid December to mid January there is a minimum stay of 5 nights.
During Easter there is a minimum stay of 4 nights (Thursday, Friday, Saturday and Sunday nights).
CANCELLATIONS & REFUNDS
If you cancel your booking at least 14 days prior to your arrival, a full credit will be issued to you for use within 12 months of issue. If you wish to take a refund, there will be a $40.00 fee per site.
Bookings cancelled less than 14 days prior to arrival forfeit all monies paid.
Credits that have been retained for a future stay must be used by the expiry date, otherwise the credit will be forfeited. Credits cannot be refunded.
Any transaction fees (credit card fees etc) incurred in relation to the booking will not be refunded.
No refunds will be issued for early departures. All cancellations must be requested in writing/email.
COVID-19 CANCELLATIONS
If you are required to cancel your reservation due to Government mandated travel restrictions (border closures or lockdowns), you will receive a credit to use within 12 months of issue. The consequences of COVID-19 are no longer unforeseen or unexpected. Therefore if you happen to contract COVID19, or have a situation where you are required to self isolate, there is no entitlement to a credit/refund. The only COVID19 related credit is for Government travel restrictions.
PAYMENTS & DEPOSITS
A $100 deposit is required to secure all bookings. This deposit is taken on a credit card, and incurs a 1.4% credit card surcharge. When balance payments are due, there is the option to pay via bank transfer to avoid further credit card surcharges. Reservations will not be guaranteed or confirmed without a deposit. Please note if your deposit is not paid by the required date, your reservation will be cancelled. All online bookings require a valid credit card and the deposit must be paid at the time of booking. If final payments are not received by the due date, your booking may be cancelled and any deposit payments received will be forfeited.
Peak Season
20 December – 31 January bookings – $100 deposit at time of booking with final balance due 21 days prior to arrival date.
26 December (two week period) - Bookings staying over the two week period from 26 December are required to finalise the length of stay by 1 December with final balance due 21 days prior to arrival. Any shortening of stays during this period will not be permitted after 1 December.
Easter Long Weekend – $100 deposit at time of booking with final balance due 21 days prior to arrival date.
When any other booking is made within 21 days of arrival, full payment is required at time of booking.
Off Peak Season
All bookings - $100 deposit at time of booking with final balance due 21 days prior to arrival.
Long Weekend bookings - $100 deposit at time of booking with final balance due 21 days prior to arrival.
When any other booking is made within 21 days of arrival, full payment is required at time of booking.
TRAVEL INSURANCE
We strongly recommend using travel insurance for your holiday needs in respect of injury, employment changes, weather and sickness.
TERMS & CONDITIONS WHEN STAYING AT SSHP WITH YOUR DOG
Any guest enjoying their stay with their dog agrees to the following terms and conditions. This ensures that you, your dog and your fellow campers all enjoy their stay.
Dogs must be kept on a leash at all times.
Any disturbances such as barking must be controlled to ensure other guests are not inconvenienced. Management may ask you and your dog to leave if the disturbance continues.
If you are staying in one of our Fenced Pet Campsites, your dog may be off their leash whilst in your enclosed camp site.
Please clean up after your dog and ensure your site is left clean for the next guest.
Your dog must NOT be left unattended at any time during your stay (even if staying in one of our Fenced Pet Campsites).
Dogs are not permitted in the playground area, camp kitchen/recreation area, dam, ablutions/bathrooms or laundry.
Please DO NOT wash your dog’s bedding or blankets in our washing machines or bathrooms.
If your dog acts in any way that is considered dangerous or aggressive, Management have the right to ask you to leave, in which case you will not be entitled to a refund.
There is a fenced exercise area (approx. 1 acre) on the back oval where dogs can have a play/run off lead.
There is a dog/horse exercise beach straight down Chain Avenue (3km away).
You as the dog owner(s) agree to indemnify and hold harmless Southern Stars Holiday Park Dunsborough, its managers and staff from all liability, loss and damage suffered as a result of your dog’s actions. Furthermore, you agree solely to accept all liability, financial or otherwise which may result from your dog’s actions.